Welcome to Olyv. This Cancellation and Refund Policy outlines the terms and conditions for the cancellation of digital gold transactions and the process for refunds, if applicable. By using our platform, you agree to the terms outlined below.
Once a transaction for purchasing digital gold is completed, it cannot be canceled. Digital gold transactions are recorded immediately, and the gold is allocated to your account. Hence, cancellations are not permissible.
While direct cancellations are not possible, you can sell your digital gold back to the platform at the prevailing market price. The process to sell digital gold is simple and can be initiated through our app. The sale amount will be credited to your linked bank account within 2-3 business days.
Purchases of digital gold are final and non-refundable. Digital gold is considered an investment, and once purchased, it cannot be refunded.
In the event of an error in the transaction or an issue on our part, please contact our customer support team at help@smartcoin.co.in. We will investigate the matter and provide a resolution on a case-by-case basis. If a refund is deemed necessary, it will be processed within 2-3 business days.
If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team at:
Email: help@smartcoin.co.in
We reserve the right to amend this Cancellation and Refund Policy at any time. Any changes will be updated on this page, and your continued use of the platform constitutes acceptance of the new terms.